Privacy Policy

Last updated: 7 October 2026

This Privacy Policy explains how Ken & Glen, a trade name of KP Ecom ("we", "us", "our"), collects, uses and shares your personal information when you visit kenandglen.com, place an order or contact us. KP Ecom is the data controller of your personal information for the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU GDPR.

Personal information we collect

Contact details: your name, billing and delivery address, phone number and email address.
Order information: the products you buy, return or cancel, and your order history.
Payment information: payment confirmations and limited card details, such as the last four digits. Full card numbers are processed by our payment providers and are never visible to or stored by us.
Account information: your login details and preferences, if you create an account.
Communications: the information you include when you contact our customer service.
Device and usage information: your IP address, browser, device type and how you use our website, collected through cookies and similar technologies.

How we use your information and our legal bases

To process and deliver your orders, handle returns and refunds and provide customer service (performance of a contract).
To prevent fraud and keep our website secure (legitimate interests).
To improve our website and measure the performance of our advertising (legitimate interests or, where required, your consent).
To send you marketing emails, where you have agreed to receive them (consent). You can unsubscribe at any time using the link in every email.
To meet our legal obligations, such as tax and accounting requirements (legal obligation).

Cookies

We use cookies that are necessary for our website and checkout to work. With your consent, we also use analytics and advertising cookies, including from Google, to understand how our website is used and to show relevant advertisements. You can change your cookie preferences at any time via the cookie banner on our website or in your browser settings.

Who we share your information with

We only share your personal information where necessary, with:

Shopify, which hosts our store and checkout;
payment providers, to process your payments securely;
our fulfilment partner and delivery carriers, to ship your order;
Google and other advertising and analytics providers, in line with your cookie choices;
authorities, where we are legally required to do so.

We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve its services. To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy. You can exercise certain rights regarding data processed by Shopify via the Shopify Privacy Portal.

International transfers

Some of our service providers, including our fulfilment partner, are located outside the UK and the European Economic Area. Where we transfer your personal information to such countries, we use appropriate safeguards, such as the UK International Data Transfer Addendum or the European Commission's Standard Contractual Clauses, unless the country has been recognised as providing an adequate level of protection.

How long we keep your information

We keep order and transaction information for as long as required by tax and accounting laws, which is generally 7 years. Other information is kept only for as long as needed for the purposes described in this policy, after which it is deleted or anonymised. If you unsubscribe from marketing, we stop using your email address for marketing purposes.

Your rights

Under data protection law, you have the right to:

access the personal information we hold about you;
have inaccurate information corrected;
have your information deleted;
restrict or object to our processing of your information;
receive your information in a portable format;
withdraw your consent at any time, without affecting processing that took place before you withdrew it.

To exercise any of these rights, email us at info@kenandglen.com. We will respond within one month. We may need to verify your identity before processing your request.

Children

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18.

Security

We take appropriate technical and organisational measures to protect your personal information. Our checkout is encrypted and PCI DSS compliant. However, no method of transmission over the internet is completely secure.

Complaints

If you have a complaint about how we process your personal information, please contact us first so we can try to resolve it. If you live in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. If you live in the European Economic Area, you can contact your local data protection authority.