Shipping Policy

Last updated: 7 October 2026

Where we deliver

We deliver to addresses throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland. We deliver to both residential and business addresses.

Shipping costs

Delivery is free on all UK orders, with no minimum spend. The total price of your order is shown at checkout before you pay.

Processing and delivery times

Processing: orders are processed within 2–3 business days.
Delivery: once dispatched, delivery takes a further 4–9 business days.
Total: around 6–12 business days from order to delivery.

Business days are Monday to Friday, excluding UK bank holidays. Orders are dispatched from our fulfilment partner's warehouse outside the UK. Delivery times are estimates and may vary depending on your location, the carrier and customs processing. If your order contains multiple items, they may arrive in separate parcels.

Import charges

For orders with a total value of £135 or less, you will not be charged any import VAT, duties or handling fees on delivery. Orders with a total value above £135 may be subject to import VAT and customs duties, which are collected by the carrier before or on delivery.

Order tracking

As soon as your order has shipped, you will receive a confirmation email with your tracking number. If you have not received it, or your tracking has not updated for several days, email us at info@kenandglen.com and we will look into it for you.

Delivery address

Please check your delivery details carefully at checkout. If you notice a mistake, contact us as soon as possible. We can update your address free of charge as long as your order has not yet shipped. We cannot be held responsible for delays or non-delivery caused by an incorrect address entered at checkout.

Late, lost or damaged parcels

If your parcel has not arrived within the estimated delivery time, please contact us and we will investigate with the carrier. If your order has not been delivered within 30 days of the estimated delivery date, you may cancel it and receive a full refund, in addition to your other rights under UK consumer law. If your parcel arrives damaged, please contact us with your order number and photos so we can resolve it quickly.